Policies

Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

Information We Collect
We may collect information you provide voluntarily, including:

• Your name, email, phone number

• Scheduling preferences

• Billing details

• Communication history

We do not sell or rent your information to third parties.

How We Use Your Information
Your data may be used to:

• Deliver services you’ve requested

• Communicate about scheduling and updates

• Process payments securely

• Improve our services and user experience

• Fulfill legal or regulatory requirements

Cookies & Analytics
Our website may use cookies or analytics tools to understand user behavior and performance. You can control cookie settings through your browser preferences.

Data Security
We take reasonable precautions to protect your personal data. Payment and sensitive information are processed via secure, encrypted third-party systems.

Third-Party Services
We may use reputable service providers to facilitate scheduling, communication, or payments. These providers operate under their own privacy policies.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting willowandvaleconsulting@gmail.com.

Terms & Conditions

These terms govern all consulting services provided by Willow & Vale Consulting. By engaging with our services, you agree to the terms outlined below.

Scope of Services
Our consulting services are customized and offered in virtual or in-person formats. Scope, availability, and format are determined on a case-by-case basis.

Client Responsibilities
Clients agree to:

• Communicate clearly and respectfully

• Be punctual for all scheduled engagements

• Complete payments as agreed

• Abide by the cancellation and rescheduling policies

Payment Terms
All services require payment in advance. A deposit is required to confirm booking, with the remainder due before the start of the engagement.

Confidentiality
We treat all client communications and personal details with discretion. Information is never shared without written consent, unless legally required.

Disclaimer
Our consulting is designed to offer insight, support, and development tools. We do not make guarantees regarding specific results. Clients are responsible for how they apply the information received.

Modifications
Policies and terms may be updated periodically. Continued engagement constitutes acceptance of any revisions.

Refund & Cancellation Policy

We value your time and ours. The following policies are designed to support mutual accountability and respect.

Deposits
A non-refundable deposit of 50% is required at the time of booking to secure your engagement.

Rescheduling
You may reschedule once with a minimum of 48 hours’ notice. The rescheduled engagement must take place within 30 days.

Cancellations
Cancellations made with less than 48 hours’ notice will result in forfeiture of the deposit. Cancellations made with less than 24 hours’ notice or missed appointments are charged in full.

Refunds
Refunds are not issued for completed services or missed appointments. In exceptional cases, partial credit may be offered at our discretion.

Contact
To request a cancellation or reschedule, please email willowandvaleconsulting@gmail.com.